Child is associated with assessments: AS-20847, AS-20848
Case Stage
Intake
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Investigation History
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Case Management
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Case Record
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Hotline Intake
Narrative-First · Caller narrative preserved verbatim · AI extracts structured data
1 · Narrative
2 · AI Extraction
3 · Review & Save
Let the caller tell their story. Capture their narrative exactly as they describe it — their own words, in their own order. AI will identify missing information and suggest follow-up questions. The caller narrative is preserved verbatim and becomes part of the legal record if this report is screened in.
System Check — Mandatory Reporter Registry
Reporter Identity
Anonymous Report — Reporter has declined to identify themselves. Document their concerns without capturing identity. Per policy, anonymous reports are subject to same screening criteria. Safety of reporter must be considered.
Caller Narrative — Verbatim
0 words
⚠ This narrative is locked after save and becomes part of the legal record. Do not paraphrase or summarize — capture exact words.
Waiting for narrative…
AI Extracted Facts
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Missing Information
Missing fields appear here…
Duplicate Check
Runs after analysis…
ICWA Tribal Screening — Federal Required
25 U.S.C. § 1912 · Must ask at intake
⚠ ICWA MAY APPLY — Notify tribal representative and supervisor immediately. Contact BIA within 24 hours.
Ask the Caller
Questions generate after analysis…
Verbatim Narrative — Locked
Narrative locked · cannot be edited after save · preserved as legal record
AI-extracted structured record — review and correct before saving
Risk Indicators
Still Missing
Ask Caller Before Closing
New Safety / Risk Assessment
Rivera Family · Case #8821-2024
Safety & Risk Agent will pre-populate SDM factors from case file after save. Review and confirm scores before submitting.
Assessment Metadata
SDM Safety Factors Present (select all that apply)
Narrative & Supervisor Notes
Add Case Person
Rivera Family · Party / Role Registry
Person Role
Identity Information
Contact Information
Add Interview / Contact
Rivera Family — Investigation Contacts
Contact Details
Interview Notes
New Case Note / Visit Log
Rivera Family — Notes & Visits
Note Type & Contact
Visit Notes
Add Service / Goal to Plan
Rivera Service Plan
Service Plan Goal
Goal Narrative
New Court Case
Rivera Family — Legal / Court
Court Case Information
Next Hearing
Notes
New Service Authorization
Rivera Family — Financial Management
Authorization Details
Justification
Add Health / Education Record
Rivera Children — AFCARS Health Tracking
Record Details
Notes
Add Collateral Contact
Rivera Family — Collateral Network
Contact Details
Contact Summary
Log Significant Event
Rivera Family — Case Timeline
Event Classification
Event Details
Add Drug / Alcohol Test
Rivera Family — Substance Monitoring
Test Details
Case Action
Schedule Family Team Meeting / MDT
Rivera Family — Multi-Disciplinary Team
Meeting Details
Attendees (check all who will be invited)
Agenda
New Case
CYQUENT — New Case Intake
AI Intake Triage will automatically classify, assign response category, and route to the appropriate unit after save.
Case Type & Assignment
Primary Family / Household
Primary Child (add additional via Family & Household tab)
Reason for Referral
Upload Document
Rivera Family — Document Management
Document Details
Drop file here or
PDF, DOCX, JPG, PNG — max 25 MB
Security & Access
Edit Service Plan
Rivera Family · Case #8821-2024 · Active Plan · Started 11/17/2024
Plan Identification
Plan Participants & Agreement
Participant
Role
Signature Status
Date Signed
Rosa Mendez
Parent / Client
Amendment Pending
Rachel Kim
Caseworker
Signed ✓
11/17/2024
Robert Hernandez
Supervisor
Approved ✓
11/17/2024
Patricia Williams
Kinship Caregiver
Signed ✓
11/18/2024
Family Assessment Narrative
Service Goals & Tasks
Service / Goal
Provider
Status
Progress
Action
Parenting Support Classes
Goal: Demonstrate safe parenting
Oak St Community Ctr
100% — 4/4 Complete ✓
Housing Assistance — IV-E
Goal: Stable housing within 30 days
DHHS Financial Svcs
100% — Secured ✓
Trauma Therapy — Sophia
Goal: Weekly sessions through Dec 31
Dr. Angela Lee, LCSW
60% — 6/10 sessions
Drug / Alcohol Assessment — Rosa
Goal: Rule out substance concerns
Riverside Behavioral
100% — Negative ✓
Amendment / Revision Notes
Change Placement
Sophia & Mateo Rivera · Currently at Patricia Williams (Kinship) · Since 11/15/2024
Placement changes must be documented and approved by supervisor. AFCARS placement episode will be updated. Sibling separation requires additional justification if applicable.
Close Current Placement
New Placement Details
Run Placement Matching Agent — AI will rank available licensed providers, kinship network, and sibling placement compatibility before you finalize this change.
Caseworker Justification
Provider Record — Patricia Williams
PRV-K-0847 · Kinship Foster Home · License Active through 06/30/2025
Patricia Williams (PRV-K-0847) · Sophia & Mateo Rivera · Case #8821-2024
$2,208
Total Authorized
All periods combined
$720
Total Paid
Nov payment disbursed
$1,488
Pending
Dec — awaiting approval
$48
Daily Rate
IV-E Kinship rate
Payment History
Payment Period
Children
Days
Rate
Amount
Funding
Status
Nov 15–Nov 30, 2024
Check #PAY-8821-001 · Issued 12/01/2024
Sophia, Mateo
15 days
$48.00/day
$720.00
IV-E
Paid ✓
Dec 1–Dec 31, 2024
Auth #88-1025 · Pending financial approval
Sophia, Mateo
31 days
$48.00/day
$1,488.00
IV-E
Pending
Jan 1–Jan 15, 2025 (projected)
Estimated if reunification Dec 15
Sophia, Mateo
15 days
$48.00/day
$720.00
IV-E
Projected
Service Authorization Payments (Same Case)
Service
Auth #
Funding
Amount
Status
${[
['Parenting Classes — Oak St Community Ctr','AUTH-8847-01','IV-B Services','$480.00','Paid ✓','green'],
['Trauma Therapy — Dr. Angela Lee','AUTH-8847-02','Medicaid / XIX','$600.00','Paid ✓','green'],
['Housing Assistance (IV-E)','AUTH-8847-03','IV-E Maintenance','$1,200.00','Authorized','blue'],
].map(([svc,auth,fund,amt,status,c])=>`
${svc}
${auth}
${fund}
${amt}
${status}
`).join('')}
TOTAL — All Service Authorizations
$2,280.00
Financial Notes
Reconciliation Status: Current — No Discrepancies
IV-E federal match at 50%. All payments authorized within case budget. Next payment cycle closes Dec 31, 2024. Reunification projected — placement payments will terminate at case closure.
My Profile & Account Settings
Rachel Kim · Field Caseworker · Riverside District
RK
Rachel Kim
Field Caseworker · Employee ID: RK-112
Riverside District Office · Supervisor: Robert Hernandez
${[['SLA breach / overdue task',true],['New case assignment',true],['Supervisor approval required',true],['Court date reminder (48h)',true],['New document uploaded to my case',false],['Drug test result received',true],['Case status change',false]].map(([ev,on])=>`
${ev}
`).join('')}
Change Password
Multi-Factor Authentication
MFA Enabled — Authenticator App
CYQUENT Authenticator · Last verified today
Active Sessions
${[['Chrome · Windows 11 · Riverside Office','Current session','green'],['Safari · iPhone 14 · Mobile App','2 hours ago','text3']].map(([d,t,c])=>`
${d}
${t}
`).join('')}
Current Caseload: 22 active cases · 8.4 avg contact hrs/week · Burnout risk: Moderate — supervisor notified
CYQUENT CCWIS aims to conform to WCAG 2.1 Level AA.
To report accessibility barriers, contact accessibility@cyquent.gov or call (800) 555-0100.
Intake Report — INT-2847
Received via Hotline · Today 8:14 AM · CAT-A 24-Hour Response
AI Intake Triage pre-populated 85% of fields from hotline transcript NLP. Review and confirm all information.
Report Source & Priority
Reporter Information
Children / Subjects
Alleged Perpetrator (if known)
SDM Pre-Screen
AI SDM Screening Score: 3/6 factors → SCREEN IN recommended
Intake Narrative (Hotline Transcript Summary)
Screen In — Route to Investigation
INT-2847 · Rivera Children · CAT-A 24-Hour Response
CAT-A: Investigator must make initial contact within 24 hours. The investigation must be completed within 30 days.
Assign to Investigator
Screen Out — Close Intake Report
INT-2847 · Requires supervisor approval if CAT-A
Warning: Screening out a CAT-A report requires supervisor approval. The screening decision is permanently logged.
Investigation Disposition
INV-2847 · Rivera Family · Day 3 of 10
AI Safety Agent confidence: 74% — HIGH RISK — recommends Substantiated disposition. Human decision required.
Allegation Disposition
Substantiated or Indicated will create an ongoing case assignment
Investigation History
Create Allegation
Investigator — Pre-case allegation documentation · Links to Intake Report · No case created at this stage
Investigator view — Allegation record only. A case will not be created at this stage. Allegations are documented and submitted to Supervisor for disposition. A case opens only upon Substantiated or Indicated approval.
Allegation Reference
Allegation Type & Severity
Subject Child(ren)
Alleged Perpetrator
SDM Preliminary Score
SDM Risk: HIGH3/6 factors
AI pre-scored from intake. Confirm after field assessment.
Allegation Narrative
Next: Allegation linked to INV-2847. Complete field contacts, then submit Disposition to supervisor. A case is created automatically on Substantiated or Indicated approval and assigned to an Ongoing Caseworker.
RV
Incoming Call
Rosa Mendez
CS-2847 · Rivera Family · (703) 555-0123
✓ Record matched automatically
Communication CenterRachel Kim · RK-112
Quick Contacts — Rivera Case
RM
Rosa Mendez
Mother · (703) 555-0123
PW
Patricia Williams
Kinship Caregiver · (703) 555-0284
AL
Dr. Angela Lee
Therapist / LCSW · (703) 555-0312
MP
Ms. Patterson
School — Riverside Elem. · (703) 555-0144
Manual Dial
Enter number…
RM
Rosa Mendez
CS-2847 · Rivera Family · (703) 555-0123
✓ Record matched — Rivera Family CS-2847
0:00
On Call
Live Transcript● AI Transcribing
Rosa: Hi, this is Rosa Mendez. I wanted to check on what I need to bring to the court hearing on December 5th.
Worker: Hi Rosa, thanks for calling. Let me pull up the case record right now.
Rosa: I completed all four parenting classes. I have the certificates. Do I need to bring those?
● AI extracting action items from conversation…
Call Notes
AI Recommended Actions
Log phone contact — Rosa asking about Dec 5 hearing requirementsTask
Open court prep — Dec 5 hearing package, document checklistCourt
Verify: Rosa says parenting classes complete (4/4) — confirm in case recordVerify
Quick Launch
AI Response
AI Analysis
Response will appear here.
Recent Calls
Rosa Mendez8:32
Today 2:14 PM · CS-2847
Asked about Dec 5 hearing requirements. Confirmed parenting class completion (4/4).
Patricia Williams4:18
Today 10:05 AM · CS-2847
Checked on children. Both settled. No concerns. Sophia doing well at school.
AS-20849 · CS-2847 Rivera Family · Rachel Kim · SDM v3.2 · CFWB Policy Manual (Rev. 11/26/25)
UNSAFERisk: HIGH · 31/40
Governance: SDM Rules Engine is the authoritative determination framework. AI Safety Agent is advisory only — it may surface information but may not alter scores, override rules, or make final determinations. All AI findings are stored in the audit trail for supervisory review.
No safety threats identified. Child may remain in home.
⚠
SAFE WITH PLAN
Threats present. Protective interventions allow child to remain.
✗
UNSAFE
Removal is the only intervention. Imminent danger present.
SDM Engine Determination — UNSAFE: 3 of 10 safety threats positive. Caregiver unable/unwilling to protect child (Threat #3 checked) combined with physical injury (Threat #1) and child age under 5 (Threat #7) constitutes UNSAFE under CFWB policy. Removal is the only available protective intervention. Safety plan insufficient.
31
HIGH RISK
Score range: 0–40 · Threshold for HIGH: ≥26
0 Low11 Mod25 High40 V.High
Recommended Action
Promote to Case
High risk + substantiated allegation
Risk Assessment Items (Per SDM Tool)Score auto-calculated by Rules Engine
Supervisor Decision
Per CFWB Policy: If result is High/Very High AND allegation is substantiated, promote referral to case. Supervisor must document reasoning for any deviation.
Override Policy: Policy overrides require Protective Services Supervisor (PSS) approval. Discretionary overrides increase/decrease risk by one level only. All overrides must be documented with written reasoning. Per CFWB Policy Manual (Rev. 11/26/25).
Policy Overrides (Requires PSS Approval)
Discretionary Override
Override submitted to: Robert Hernandez (Supervisor) · Approval required within 5 business days (Risk Assessment) or 7 calendar days (Safety Assessment).
Complete, immutable audit history. No assessment edits may be deleted. All changes logged with user, timestamp, and reason.
Timestamp
User
Action
Detail
11/14/24 3:06 PM
Rachel Kim
Created
AS-20849 created · SDM v3.2 · Assessment version 1.0 · Initial safety threats entry begun
11/14/24 3:22 PM
Rachel Kim
Modified
Safety Threat #1 marked PRESENT — Physical evidence: bruise (~3cm) upper left arm observed during Sophia interview at Riverside Elementary
11/14/24 4:48 PM
Rachel Kim
Modified
Safety Threat #3 marked PRESENT — Caregiver unable/unwilling to protect · Rosa denied injury occurred, refused safety plan at initial contact
Safety Risk Agent completed holistic record review · Pattern identified: 3 prior intakes, escalating frequency · Substance abuse pattern flagged · 4 risk indicators, 3 protective factors surfaced · Advisory only — no scores modified
11/14/24 5:15 PM
Rachel Kim
Modified
Safety narrative updated · Added documentation of Rosa's arrival time, Mateo unsupervised, initial refusal of safety plan · Reason: additional observations from field visit
11/14/24 5:45 PM
Rachel Kim
Submitted
Assessment AS-20849 submitted to Robert Hernandez for supervisor approval · UNSAFE determination · Recommend: emergency removal, kinship assessment (Patricia Williams)
Reviews all case records, prior intakes, contact notes, court documents, and external reports. Advisory only.
Supporting Factors — Rule In4 factors
Physical injury documented on child victim (Sophia, age 7). Bruise consistent with forcible grip — inconsistent with caregiver's explanation.
Investigation ↗
3 prior CPS intakes in 12 months — escalating pattern. Most recent intake 4 months prior (INT-2821).
Prior intakes ↗
Caregiver refused safety plan at initial contact. Denial of injury in presence of physical evidence is high-risk indicator per SDM guidance.
Contact log ↗
Child age: Mateo (4) — under-5 vulnerability criterion. Both children present during period of alleged maltreatment.
Case record ↗
AI Risk Indicators5 identified
Domestic violence indicators: caller reported shouting, suspected partner violence. Rosa had black eye at prior home visit (Nov 3). Not disclosed during current contact.
Visit notes ↗
Prior intake (INT-2821, Nov 2024) referenced possible substance use by caregiver. Unresolved — no treatment confirmation in record.
INT-2821 ↗
School attendance gap: Sophia absent 7 days in 6-week period (per Ms. Patterson collateral, Nov 26). Potential supervision indicator.
Collateral ↗
Caregiver prior compliance: Rosa completed only 2 of 4 parenting sessions at initial referral (INT-2809). Non-compliance documented.
Service Plan ↗
New male household member — identity not confirmed in agency records. Background check not on file.
Household ↗
Protective Factors3 identified
Patricia Williams (maternal aunt) — licensed foster home (PRV-K-0847), available, willing, lives 0.4mi from children. Sibling group can remain intact.
Placement ↗
Rosa completed parenting classes 4/4 in current service plan period. Demonstrates some service engagement despite history.
Service Plan ↗
Sophia reports positive school environment at Riverside Elementary. Teacher engagement (Ms. Patterson) strong. Routine maintained.
Health & Ed ↗
Historical Pattern Detection
Escalating intake frequency: 3 intakes in 12 months — INT-2809 (Jul), INT-2821 (Nov), INT-2847 (Nov 14). Interval reduced from 4 months to 1 month. Pattern indicates rapid family instability escalation.
Service non-compliance pattern: Prior referral service plan (INT-2809) closed with 50% completion. Current plan showing 75% compliance — some improvement but incomplete at time of new intake.
Contradictory / Missing Information
Contradictory: Rosa's current parenting class completion (4/4) is a positive indicator — may indicate improved protective capacity. Worker should consider whether recent completion changes safety calculus.
Missing: Identity of new male household member unknown. Background check not completed. This person was present during alleged incident period.
Missing: Mateo not interviewed alone at initial contact. SDM policy requires each child victim to have their own safety assessment. Mateo interview should be scheduled.
Missing: Medical evaluation not yet completed for documented bruise. Rule out medical explanation. Recommend pediatric exam within 24 hours per protocol.
Source Documentation Reviewed
INT-2847 Current Intake ↗INT-2821 Prior Intake ↗INT-2809 Prior Intake ↗Contact Notes (Nov) ↗Service Plan ↗Collateral Contacts ↗Placement Record ↗Court Documents ↗
All AI findings stored in Assessment Audit Trail (AS-20849). Review by Robert Hernandez required.
SDM Rules Engine v3.2 · AI advisory only · CFWB Policy Manual Rev. 11/26/25
Placement Request — AI Provider Matching
AI-Assisted · Chesterfield County LDSS · Licensed Provider Registry
AI matched 3 providers from 12 licensed homes within 10 miles · Trauma-informed · Bed vacancy confirmed · School district alignment verified
Child & Placement Need
Special Needs / Flags
Caseworker Notes
AI-Ranked Provider Matches
${['Henderson Family Home|Foster Family|4.2 mi|1 bed open|⭐ 4.9/5.0|✓ Trauma-certified · ✓ School district match · ✓ 12 yrs experience|96%|#057A55|#F0FDF4',
'Torres Kinship Home (Paternal Aunt)|Kinship / Relative|7.8 mi|Available|New provider|⚠ Pending licensure · ✓ Family connection|78%|#B45309|#FFFBEB',
'Sunrise Therapeutic FC|Therapeutic Foster|9.1 mi|2 beds open|⭐ 4.7/5.0|✓ Level II TFC · ✓ Mental health support|71%|#1A56DB|#EBF5FF'].map((p,i)=>{
const [name,type,dist,beds,rating,badges,score,col,bg]=p.split('|');
return `
AI Rationale: Henderson is top match based on trauma certification, geographic proximity preserving school enrollment, and 12-year track record with children aged 6–10. Kinship option requires expedited licensure waiver per LDSS policy 2.4(b) before placement can be confirmed.
Structured Decision Making — Risk Assessment
Virginia LDSS SDM v3.2 · Advisory to caseworker · Supervisor notification on HIGH
PART A — Safety Assessment
Mark YES if threat is present. Any YES = immediate safety response required.
${[
['Caregiver has recently abused or threatened to harm the child','Physical assault beyond reasonable discipline; credible threat observed'],
['Child has been seriously harmed or is in imminent danger of serious harm','Injuries requiring medical treatment; conditions creating substantial risk of death or serious bodily harm'],
['Child cannot be protected without removal','No protective adult available, willing, or able to ensure safety in the home'],
['Caregiver has no ability or willingness to protect child from harm','Minimizes, denies, or enables abuse / neglect conditions'],
['Domestic violence is current and ongoing in the household','Law enforcement contact, visible injuries, or credible report of current DV'],
].map((item,i)=>`
${item[0]}
${item[1]}
`).join('')}
PART B — Risk Assessment
Score each factor. Composite score determines risk level.
${[
['Prior child welfare history','None (0)','Prior report — unsubst. (1)','Prior substantiated (2)','Recurring / chronic (3)'],
['Severity of current maltreatment','No injury / low (0)','Mild injury / risk (1)','Moderate injury (2)','Serious injury / life threat (3)'],
['Child age and vulnerability','Age 14+ (0)','Age 6–13 (1)','Age 2–5 (2)','Under 2 (3)'],
['Caregiver substance abuse','No concern (0)','Past history only (1)','Current but controlled (2)','Active — impaired parenting (3)'],
['Caregiver mental health / DV','No concern (0)','Mild (1)','Moderate (2)','Severe / current (3)'],
].map((item,i)=>`
${item[0]}
`).join('')}
Composite Risk Score
—
Answer all items to generate score
Complete Part A safety threats and Part B risk factors above
Select a case and click Generate to create a court-ready summary.
⚠ Human-in-the-Loop Required: AI-generated summaries are advisory only. Supervisor review and attestation required before inclusion in any court filing. All AI outputs are logged in the audit trail (AS-series records).